What is Conversational AI?

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Conversational AI, also known as Conversational Artificial intelligence, is a set of technologies that work to enable computers to interact with humans by simulating human voices or chatting methods in order to automate communication.  Conversational AI is widely applied by businesses to personalise customer’s experience, while simultaneously scaling it up to bring down the cost of operation.

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Why Conversational AI?

Devices are getting smaller, and menus, systems, and apps are growing increasingly complex.  As a result, people often don’t know how to find or use feature X or feature Y, but they know what they want to do, and they know how to chat and text. By replacing traditional UIs with human-like dialogs, companies can make customer experiences simpler and more intuitive, and make employee workflows faster and more efficient.

Customer Re-Engagement

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Re-engage lapsed customers with promotional offers.

Customer Feedback

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Interactive customer feedback sessions to get more insight into NPS.

Data Validation

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Validate customer details regularly and at scale.

Appointment Scheduling

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Confirm upcoming appointments and future scheduling.

Surveys & Market Research

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Run complex, interactive surveys quickly and at scale.

Recruitment​

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Pre-qualify the interest's in candidates, especially across temporary work.

Debt Collection

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Regular low cost solution to chasing missed payments.

Service Updates

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Provide service and support updates, including deliveries and support tickets.

Voice First

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Voice first refers to user interface design which is built for voice first and not a text based channel optimised for voice.

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Cognitive trust defines an individual's beliefs about reliability, dependability and competence.  Levels of cognitive trust are higher in voice over chat or other screen based devices.

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Voice is the most natural way for humans to communicate.  It's fast efficient and for many, still the preferred way of communication.

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